Robin Hill Florist was established in a closet-sized storefront in NYC's Hell's Kitchen in 1957. After working in the shop during high school and learning the business from the ground up, we took over the store in 1994. In 1997 we opened our shop in West Pittston, PA, where we serve the greater Wilkes-Barre/Scranton area. Our philosophy is simple. We know all florists are not created equal. Our customers deserve only the best, nothing less will do. We use only the freshest, highest quality couture flowers. Our focus is on the flower without the fussiness. Our goal is to bring the spirit of the garden indoors. We strive to give superior service that exceeds both our customer's expectations and surpasses any other florist.

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Our shop is open Monday through Friday from 8:30 a.m. to 6:00 p.m.,and Saturdays from 9:00 a.m. to 3:00 p.m.

We are closed on Sundays.

Sunday deliveries are available, please see the "Delivery Policy" section below.

To help assure on-time delivery during the busy holiday season, place your order at least 2 days prior to the following major holidays: Christmas Day, Valentine's Day, Mother's Day, Memorial Day, Father's Day.

Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Easter, Memorial Day, Independence Day and Labor Day.

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Robin Hill Florist proudly serves Northeastern Pennsylvania and the Scranton Wilkes-Barre area with fresh flower arrangements and professional floral design on a daily basis.

Our shop delivers to the following cities and suburbs:

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We are a full service florist. We carry a large inventory of the freshest, highest quality flowers from, Holland, the United States, Australia, Israel, Africa, South America and many other places all over the world. Our roses are premium long stemmed roses from Ecuador. Plants from tabletop to floor size are available for sale or lease in baskets, terracotta and decorative pottery. Weddings, parties and corporate events are done with NYC flair. Our tasteful funeral arrangements convey your sentiments without that typical "funeral look". Gourmet, fruit and gift baskets are available when your occasion calls for something other than flowers. We also carry a complete line of full-size greeting cards, GUND plush animals, Chive vases, Danielle & Co. soaps, mylar balloons and scented candles.

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If you have any questions or need more information, please contact us by e-mail at service@robinhillflorist.com or call us directly at (888)454-7363. We're always here to serve you and make your flower-sending experience a pleasure.

If the information you need or question you have is time sensitive, email alone may not be the best way to reach us, please call.

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A local delivery fee of $12.99 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)

U.S. orders must be received before 3:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

Sunday delivery is available. All orders placed online for Sunday delivery, must be received by 3PM on the Saturday before the requested delivery date. Orders placed by telephone for Sunday delivery must be received by 5PM on the Saturday before the requested delivery date.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed. Rural route addresses may require additional information such as a road name and the recipient's telephone number.

Recipient Not Home -
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the delivery is attempted, we will either:

• Call the recipient to schedule an appropriate delivery time.
• Leave a note on the recipient's door and/or answering machine asking them to contact the florist to schedule a delivery time.
• Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance).
• Leave the gift bouquet with a neighbor and place a message on the recipient's door and/or answering machine with this information.

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Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

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